- How do I create an account?
Simply click on the “Register” button in the upper right corner of the website, fill in the relevant information (such as name, email, password, etc.), and then click Submit. After registration, you can easily check the status of your order, save address information, and enjoy member-exclusive offers. - Can I modify my order?
Once an order is submitted and enters the processing stage, we will start processing your order as soon as possible, so it is impossible to modify a submitted order. If you need to change your order, please contact our customer service team as soon as possible (email: maliarobinson@windwardwares.com) and we will do our best to assist you. - How do I know if my order has been successfully submitted?
After you complete your order and pay, you will receive a confirmation email with your order number and details. If you do not receive a confirmation email, please check your spam folder. If you still have questions, please contact us by email. - When will the order be shipped?
We will try our best to process and ship your order within 1-2 business days. The specific shipping time may vary depending on factors such as order quantity, payment confirmation and shipping address. You can receive an email with tracking information after your order is shipped. - Can I choose different shipping methods?
Yes, we offer a variety of shipping options. During checkout, you can choose between standard or expedited shipping. The exact shipping cost and shipping time will be displayed during checkout. - Can I track my package?
Yes, you will receive an email with a tracking number after your order is shipped. You can use the tracking number to check the latest status of your package on the carrier’s website. - How do I return or exchange an item?
If you are not satisfied with your purchase, you can submit a return request within 30 days of receiving the item. Please refer to our Refund & Return Policy page for details. Returns must be unused, undamaged, and in the original packaging. - What if I received a damaged or wrong item?
If the item you received is damaged or does not match your order, please contact our customer service team as soon as possible. We will provide you with a free return or exchange service and cover the return shipping costs. - Can I change the shipping address?
Once the order has been submitted and is in the processing stage, we are unable to change the shipping address. If you need to change the address, please contact us by email as soon as possible. We will do our best to assist you, but please note that if your order is already in transit, address changes may not be possible. - Can I cancel my order?
You can cancel your order by contacting us via email before your order is processed. Once an order is in the shipping process, it cannot be cancelled. If you change your mind after receiving the item, you can return it in accordance with our return policy. - How can I get information about offers and discounts?
We regularly offer promotions and discounts. You can get the latest offers and discounts by subscribing to our email newsletter or following us on social media. - Is the product information displayed on the website accurate?
We do our best to ensure that the product descriptions and images on the website are accurate, but the color, style or size of the product may vary due to screen display settings or other factors. If you have any questions, please feel free to contact the customer support team. - How can I update my account information?
Once you are logged in to your account, you can update your personal information, shipping address and payment information in the “Account Settings”. If you forget your password, you can reset it through the “Forgot Password” option. - How can I contact customer service?
If you have any questions or need assistance, you can contact us at:
Email: maliarobinson@windwardwares.com
Phone: +1 425-292-7701
Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM PST.
- Can I ship internationally?
Yes, we ship internationally. During checkout, you can select the international shipping option that is available. The specific shipping cost and delivery time will be calculated and displayed based on your address. - Is my payment information secure?
We use advanced encryption technology (SSL) to protect your payment information and ensure that your payment process is safe and worry-free. We do not store your credit card information and all payments are made through a secure payment processing platform.
